TeekaBuzz Privacy Policy — How We Handle Your Data

TeekaBuzz is an online gaming platform built specifically for Pakistani players, operated from our registered offices. When you use TeekaBuzz — whether that means creating an account, placing a sports bet, playing a slot game, or contacting our support team — you are sharing personal information with us. This Privacy Policy exists to make absolutely clear what happens to that information.

We believe privacy is not just a legal obligation. It is a basic standard of respect owed to every person who chooses to use TeekaBuzz. Pakistani internet users — like users everywhere — have a right to understand who holds their data, for what purpose, and how it's being protected. This policy is our answer to those questions, written plainly and completely.

TeekaBuzz acts as the data controller for all personal information collected through this platform. That means we are responsible for deciding how your data is used and for ensuring it is handled in line with applicable data protection principles. We do not abdicate this responsibility to third-party processors — we maintain oversight of every data processing relationship connected to this platform.

This policy should be read alongside our Terms and Conditions, which govern your use of the TeekaBuzz platform. Where there is any conflict between this policy and the Terms and Conditions on a data-related matter, this Privacy Policy takes precedence.

TeekaBuzz collects personal data through four main channels: information you provide directly, information generated by your use of the platform, information from payment processors, and information from identity verification services. Here is a clear breakdown of each category.

TeekaBuzz does not sell, rent, or trade personal data with any third party for commercial purposes. This is an absolute commitment, not a qualified one. However, operating the platform requires sharing certain data with specific categories of third parties for defined and necessary purposes. Here is exactly who we share data with and why.

• Payment Processors: Easypaisa, JazzCash, NayaPay, SadaPay, IBFT banking partners, and Visa/Mastercard processing networks receive the transaction data necessary to process deposits and withdrawals. These processors operate under their own privacy frameworks, which we require to meet minimum data protection standards before integration with TeekaBuzz.
• Identity Verification Services: Where TeekaBuzz requests identity verification, documents may be processed by a certified third-party KYC (Know Your Customer) verification provider. This provider receives only the specific documents you submit for verification and is contractually prohibited from using them for any other purpose.
• Game Studios: Game content licensed from third-party studios may involve transmission of session data (game round IDs, bet amounts, outcomes) to the studio's systems to enable game functionality. No personally identifiable information beyond a pseudonymous session identifier is shared with game studios.
• Regulatory Authorities: TeekaBuzz may be required by law or regulatory authority to disclose specific member data in connection with investigations of fraud, money laundering, or other illegal activity. Such disclosures are made only to the extent legally required and are not made voluntarily beyond what is mandated.
• Fraud Prevention Services: TeekaBuzz uses fraud detection systems that may process device fingerprint data, IP addresses, and behavioural signals to identify suspicious activity. This processing is necessary for the security of the platform and the protection of all members.

All third-party processors operating in connection with TeekaBuzz are required to maintain data protection standards consistent with this Privacy Policy as a condition of their engagement. TeekaBuzz does not engage processors whose data handling practices we cannot verify.

Every use of personal data at TeekaBuzz has a specific, documented purpose. We do not process data for vague or unspecified reasons. The following table sets out our data processing purposes and the legal basis for each.

• Account Creation and Management: We use your registration data to create, maintain, and secure your TeekaBuzz account. This is necessary for the performance of the contract between you and TeekaBuzz.
• Identity Verification and AML Compliance: We use identity documents to verify your age and identity and to comply with anti-money-laundering obligations. This processing is required by law and is a condition of operating a licensed gaming platform.
• Payment Processing: We use payment data to process deposits, execute withdrawals, and investigate transaction disputes. This is necessary for contract performance.
• Platform Security and Fraud Prevention: We use device, IP, and behavioural data to detect and prevent fraud, account takeovers, and abuse. This is based on our legitimate interest in operating a secure and fair platform for all members.
• Responsible Gaming Monitoring: We use gaming activity data to monitor for patterns associated with problem gambling and to apply responsible gaming controls where appropriate. This is based on both legal obligation and our genuine commitment to member welfare.
• Customer Support: We use account and communication data to respond to your support queries, investigate complaints, and improve our support processes. This is necessary for contract performance.
• Service Improvements: We use aggregated, anonymised platform usage data to understand how TeekaBuzz is being used and to improve the product. This data cannot be attributed to any individual member.
• Communications: We may contact you regarding account activity, important policy changes, or promotional offers (where you have not opted out of marketing communications). These communications are sent to your registered mobile number or email address only.

Protecting your personal data is one of our most significant operational responsibilities. TeekaBuzz implements security measures at multiple layers to ensure that your data is protected against unauthorised access, disclosure, alteration, and destruction.

• Encryption in Transit: All data transmitted between your device and TeekaBuzz is encrypted using 256-bit SSL/TLS encryption. This applies to all platform interactions including login, gameplay, and financial transactions.
• Encryption at Rest: Sensitive data stored on TeekaBuzz servers — including identity documents and personal details — is encrypted at rest using industry-standard encryption algorithms.
• Access Controls: Internal access to personal data at TeekaBuzz is governed by role-based access controls. Only staff who require access to specific data categories to perform their role are granted that access. Access logs are maintained and reviewed regularly.
• No Password Storage: TeekaBuzz does not store plain-text passwords. Account passwords are stored using one-way cryptographic hashing with salting. Even TeekaBuzz staff cannot read your password — it can only be reset.
• Payment Security: Full payment credentials (card numbers, CVVs, wallet PINs) are never processed by or stored on TeekaBuzz's own systems. All sensitive payment data is handled exclusively by our certified payment processors using their own PCI-DSS compliant infrastructure.
• Incident Response: TeekaBuzz maintains a documented data breach response procedure. In the event of a security incident that affects personal data, we will notify affected members and relevant authorities within the timeframes required by applicable law.

TeekaBuzz retains personal data only for as long as is necessary for the purpose for which it was collected, or as required by applicable legal obligations. The following retention periods apply to the main categories of data we hold.

• Active Account Data: Data associated with an active TeekaBuzz account (registration details, gaming history, payment records) is retained for as long as the account remains open and active.
• Closed Account Data: Following account closure, TeekaBuzz retains personal data for a minimum of five years to comply with anti-money-laundering record-keeping requirements. After this period, data is securely deleted or anonymised.
• Identity Verification Documents: CNIC copies and other verification documents are retained for the duration of the account and for five years following closure. This retention period is legally mandated for AML compliance purposes.
• Transaction Records: Financial transaction records are retained for seven years following the transaction date, in line with standard financial record-keeping requirements.
• Support Communications: Customer support chat transcripts and email correspondence are retained for three years following the relevant interaction, to allow investigation of any subsequent complaints or disputes.
• Anonymised Usage Data: Aggregated, anonymised platform usage data (from which no individual can be identified) may be retained indefinitely for product improvement purposes.

As a TeekaBuzz member, you have specific rights over your personal data. These rights are genuine and operational — not aspirational statements. Here is what each right means and how to exercise it.

To exercise any of the above rights, contact TeekaBuzz at support@teekabuzz.com with the subject line "Data Rights Request" and specify which right you are exercising. We will acknowledge your request within 5 business days and respond in full within 30 days. Identity verification may be required before processing a data rights request to ensure we are responding to the account holder.

TeekaBuzz is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, do not register or attempt to use this platform.

If TeekaBuzz discovers that personal data has been collected from a minor — either through our own age verification processes or through a report from a third party — we will immediately and permanently close the associated account, delete all personal data associated with that account to the extent not required for legal record-keeping, and take steps to prevent further access from that individual.

Parents and guardians who believe a minor in their household may have accessed or registered on TeekaBuzz should contact our support team immediately at support@teekabuzz.com. We take these reports seriously and act on them without delay. We also strongly encourage the use of parental control software on devices accessible to minors in the household.

TeekaBuzz uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your login session, and understand how the platform is being used. Here is a breakdown of the cookie categories we use.

• Strictly Necessary Cookies: Required for the TeekaBuzz platform to function. These include session management cookies that keep you logged in, security tokens that protect against CSRF attacks, and cookies that remember your language or region settings. These cannot be disabled without breaking core platform functionality.
• Functional Cookies: Remember your platform preferences — such as your preferred odds format, game lobby filters, or notification settings — so you don't have to re-set them every session. These are set by TeekaBuzz directly and do not share data with third parties.
• Analytics Cookies: TeekaBuzz uses privacy-focused analytics to understand aggregate platform usage — which pages are visited most, where users encounter friction, how navigation flows are used. This data is anonymised and aggregated. Individual users cannot be identified from this data.
• Security Cookies: Used by fraud detection systems to identify unusual access patterns or suspicious session behaviour. These are essential for platform security and cannot be disabled by users.

You can manage cookie preferences through your browser settings. Note that disabling cookies beyond the strictly necessary category may affect platform functionality. A cookie consent banner is presented on your first visit to TeekaBuzz, where you can manage non-essential cookie preferences.

Some of the third-party service providers that TeekaBuzz works with — including game studios, payment processors, and identity verification services — may be located or operate servers outside Pakistan. Where personal data is transferred internationally in connection with TeekaBuzz services, we ensure the following safeguards are in place.

• TeekaBuzz assesses the data protection practices of all international processors before engagement and requires contractual commitments to data protection standards as a condition of the relationship.
• Where game studio session data is processed internationally, this data uses pseudonymous identifiers only. No directly personally identifiable information is shared with game studios beyond what is technically required to run the game session.
• Payment processor data transfers are governed by the security and compliance frameworks of the respective payment networks (for example, Visa/Mastercard's PCI-DSS framework) which impose stringent data protection requirements across their global operations.
• TeekaBuzz does not transfer complete member profiles or identity documents to entities outside the minimum required for the specific processing purpose they are engaged for.

TeekaBuzz may update this Privacy Policy from time to time as the platform evolves, as new legal requirements emerge, or as our data practices change. We are committed to communicating these changes clearly and in advance.

• Material changes to this policy — meaning changes that substantively affect how your personal data is used or your rights in relation to it — will be communicated by email to your registered address and through a notification on the TeekaBuzz platform, with at least 14 days' notice before the changes take effect.
• Minor changes — such as corrections of typographical errors, clarifications that do not change the substance of any provision, or updates to contact information — may be made without prior notice.
• Your continued use of TeekaBuzz after the effective date of any policy changes constitutes your acknowledgement of the updated policy.
• If you do not accept material changes to the Privacy Policy, you may close your account. Any real-money balance (excluding unmet bonus wagering requirements) will be returned through your verified payment method.
• The date of the most recent update is displayed at the top of this page. We recommend reviewing this page periodically.

If you have questions about this Privacy Policy, want to exercise a data right, have a concern about how your data has been handled, or want to report a possible privacy issue, please contact our dedicated support team. Privacy queries receive priority handling.

• Email: support@teekabuzz.com — use the subject line "Privacy Policy Query" or "Data Rights Request" as appropriate. We acknowledge all emails within 5 business days and respond in full within 30 days.
• Live Chat: Available directly within the TeekaBuzz platform around the clock. For urgent data security concerns — for example, if you believe your account has been compromised — live chat is the fastest route to our team.
• Formal Complaints: If you are not satisfied with TeekaBuzz's response to a privacy concern, you may escalate by emailing the same address and marking the subject "Escalated Privacy Complaint." Escalated complaints are reviewed by senior management within 5 business days.